1. Fees & Refunds

All fees are non-refundable once lessons have been scheduled and the teacher's time has been reserved.

However, if Encore Music is unable to provide a paid lesson due to our inability to assign the scheduled teacher, a suitable substitute teacher, or an alternative lesson arrangement, Encore Music will provide an appropriate replacement or, where a replacement cannot reasonably be provided, refund the applicable lesson fee.

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2. Teacher / Encore Cancellation

If a lesson needs to be rescheduled because the teacher or Encore Music is unavailable, it will not count towards the student's reschedule allowance.

A substitute teacher may be offered where appropriate.

For longer or repeated periods of teacher unavailability, Encore Music will work with the student/parent to find the most suitable solution, which may include a substitute teacher, rescheduling, or another appropriate arrangement.

If Encore Music is ultimately unable to provide the paid lesson or a reasonable replacement arrangement, the applicable lesson fee will be refunded.